Wardrobe
Payment
Payments can be made by credit card or PayPal or bank transfer. The following credit cards are accepted: Mastercard, Visa, American Express.
If your credit card is enabled for 3D Secure (Mastercard SecureCode or Verified by Visa), a connection will be established to your credit card company during the payment process so that you can confirm your identity.
Please note that the billing address must always match the address provided with your credit card, otherwise we will not be able to process your order. All transactions are secure. Our website has an SSL encryption system to protect your data.
Shipping
Please select a delivery address where you will be present during delivery, as the order can only be handed over in person. The package cannot be collected from the transport company if it is not delivered.
You can choose from the following shipping methods:
• Standard delivery: 4-6 working days (Mon-Fri) after receipt of order • Express delivery: 2-3 working days (Mon-Fri) after receipt of order
Please note the following additional information: • All products are shipped to you already gift-wrapped (except for calendar inserts). • For orders with more than two products, of which at least one is a clothing item, the specified delivery time of the chosen shipping method is also extended by one working day.
In order to provide you with the best possible customer service, please provide your complete and correct delivery address. Unfortunately, it is not possible to change the delivery address afterwards.
In the “City” field, the city that corresponds to the postal code must be entered. You can add additional information to your address under “Address Line 2”.
We will send you emails regularly to keep you informed about the status of your order. You can also view the status of your order at any time in your personal shop account on the website.
If you require further information regarding a delivery, please contact us.
Returns & Exchanges
Contact
Call: +49 1520 5427888
WhatsApp & Telegram
Write: info(at)kristinkallas.com